1.

Submit a monthly schedule of dates and times available for being on call.

2.

Pick-up or arrange to receive (by fax or email), the monthly volunteer schedule and other relevant materials.  

3.

If issued a pager ensure it is in good working condition and is on your person for every scheduled shift. Report any defects to the Coordinator.

4.

5.

Provide emotional support and empathic listening, including answering questions and providing information that will help to lessen the impact of the crisis for the victim.

6.

Provide practical assistance, which may include transportation.

7.

Assist the victim in identifying needs and supply appropriate options and referrals to services in the community. Only services\referrals supplied by the organization are to be suggested.

8.

Request additional support from the Team Leader\Volunteer Coordinator for complex assignments

9.

Report to the Team Leader any call which requires a duty to report under the Ontario Child and Family Services Act.

10.

Provide a verbal report of the call to the Team Leader on completion of the call.

11.

Participate in discussion of the call at the bi-monthly volunteer meeting.

12.

Provide relevant information to the Volunteer Coordinator.

13.

Complete a Volunteer Incident Report for each occurrence. Reports should be submitted in a sealed envelope, marked confidential, attention Victim Services - Volunteer Coordinator.

14.

Report any inappropriate volunteer or victim behaviour to the Volunteer Coordinator immediately.

15.

Report any victim complaints regarding volunteer assistance or program service to the Volunteer Coordinator.

16.

Review any written material presented.

17.

Volunteers should make every attempt to attend the 5 monthly meetings per year, unless otherwise prearranged with the Volunteer Coordinator.

18.

Complete and submit Volunteer Expense Reports to be reimbursed for out of pocket expenses, as approved and applicable.

19.

The Volunteer Coordinator may assign other duties deemed necessary.